Night emergencies wake everyone up
A water leak or a heating failure in January gives no warning. Without screening, every 2 a.m. call ends up on your cell, even the ones that could wait.
Industry · Property management
No heat in unit 304 at 2 a.m.? Your agent is on it.
Jazett is an answering service for property management that picks up for your tenants day and night, alerts the on-call superintendent for real emergencies, opens maintenance requests and answers questions about your vacant units, by phone and on your website.
24/7 emergenciesOn-call superMaintenance requestsUnit viewings
In short
How do you handle tenant emergencies after hours?
Jazett works as an answering service for property management: it answers your phone and website chat 24 hours a day, in English and French, sorts emergencies by your rules and alerts the on-call superintendent. It also opens maintenance requests and books unit viewings, from $49.99 per month.
What costs you customers
The calls that slip away.
Vacant units go unanswered
Applicants message on Sunday to ask about pets. If nobody replies fast, they tour the building next door and your unit sits empty another month.
Maintenance requests fall through the cracks
A dripping tap reported by voicemail, with no unit number or photo, turns into a half-empty ticket your technician has to call about.
The agent at work
What it handles for you, day and night.
On the left, the conversation. On the right, what shows up in your portal.
After hours · January
The on-call super is alerted in the middle of the night.
The tenant knows help is coming. The super has the address and unit number.
After-hours call
(514) 555-0181
Live(514) 555-0181
CallerThere's no heat in my two-bedroom, it's 14 degrees in here.
AgentThat's an emergency. What's the address and unit number?
Caller2250 Masson Street, unit 304.
AgentThank you. I'm alerting Denis, the on-call superintendent. He'll call you back within 30 minutes.
Urgent messageUrgent
No heat · 02:14
Address2250 Masson, 304
Tenant(514) 555-0181
AlertedDenis, on call
Chat · Sunday
An applicant gets answers and a viewing is booked.
The applicant has the details and the viewing is in the calendar.
Website chat
gestionbellevue.ca
Livegestionbellevue.ca
Caller : The three-bedroom on Masson, are cats allowed?
Agent : Yes, one cat is allowed in that unit. It's available from December 1.
Caller : Could we see it?
Agent : I have Tuesday at 3 p.m. or Thursday at 10 a.m. Which works for you?
Caller : Thursday at 10.
Agent : You're booked for Thursday at 10 a.m. You'll get a confirmation text.
CalendarAppointment booked
MonTueWedThuFri9 AM10 AMViewing · 5½ Masson11 AM1 PM2 PM3 PM
Text · Wednesday
A maintenance request opened, photo attached.
Not an emergency: a clear ticket, with a photo, for your technician.
Text message
(514) 555-0139
Live(514) 555-0139
CallerMy dishwasher is leaking a bit.
AgentThanks for letting us know. Could you send me a photo of the leak?
CallerHere you go.
AgentGot it. I'm opening a request and the technician will call you to set up a time.
Info sent
Maintenance request opened
Unit118
IssueDishwasher
PhotoReceived
Limits and compliance
If a tenant reports a gas smell, the agent tells them to leave and call 911 or the gas utility before anything else. It never turns down an applicant or applies screening criteria: those decisions stay with your team, in line with Quebec's Charter of human rights and freedoms. On leases or the Tribunal administratif du logement, it only provides general information.
Questions
Common questions: Property management
How does the agent know what's urgent?
It follows your rules: no heat, a water leak or major damage triggers an alert to the on-call person; anything else becomes a maintenance request.
What about a gas smell?
The agent first tells the tenant to leave and call 911 or the gas utility, then notifies your on-call person.
Can it turn down a rental applicant?
No. The agent answers questions and books viewings; decisions on applications stay with your team.
Can it answer lease questions?
It shares the general information you provide (rent payment, renewals) and transfers the rest to your office. It never makes a decision about a lease.
Ready to stop missing customers?
We'll show you the agent with your customers' real questions.