First calls come in the dead of night
A death at home or in long-term care at 3 a.m.: the family needs a human voice, not voicemail or a long wait on hold.
Industry · Funeral homes
A death can come at any hour. Your agent hands the call to a person.
Overnight, Jazett, an answering service for funeral homes, transfers the first call to your on-call director right away and only steps in if no one picks up. During the day, the agent gently answers families' questions about visitations and pre-planning.
Human transfer firstOn-call directorVisitation hoursGentle tone
In short
Can a funeral home use AI for overnight calls?
Yes, as a safety net. Jazett is an answering service for funeral homes that routes the first call straight to your on-call director, 24 hours a day, in English and French. If there's no answer, the agent gently collects the essentials and sends an urgent text alert. Plans start from $49.99 per month.
What costs you customers
The calls that slip away.
The on-call director can't catch everything
During a removal or a meeting with a family, the phone rings unanswered. Someone has to take down the essentials and alert them.
The same questions, day after day
Visitation hours, directions, flowers, donations: these calls tie up the front desk while your staff are supporting grieving families.
The agent at work
What it handles for you, day and night.
On the left, the conversation. On the right, what shows up in your portal.
After hours · first call
The first call goes to the on-call director.
The family speaks to a person as quickly as possible.
After-hours call
(819) 555-0111
Live(819) 555-0111
CallerMy mother just passed away at the care home.
AgentI'm so sorry. I'm connecting you right now with Michel, our on-call director.
CallerThank you.
AgentPlease stay on the line, I'm putting you through.
TransferResolved
Transferred to Michel, on call
Caller(819) 555-0111
ReasonFirst call
StatusReached
After hours · no answer
No answer: the agent takes the essentials and alerts.
The family knows a call back is coming, and the director has what they need.
After-hours call
(819) 555-0158
Live(819) 555-0158
CallerMy father passed away at home about an hour ago.
AgentMy deepest condolences. The on-call director isn't available this very moment. May I have your name and number?
CallerDenis Paré, 819 555-0158.
AgentThank you, Mr. Paré. I'm sending him an urgent alert and he'll call you back very shortly.
Urgent messageUrgent
First call · 10:47 p.m.
FamilyDenis Paré
LocationHome
AlertedMichel, on call
Chat · Tuesday
A gentle answer, then a meeting offered.
No pressure: a meeting only if the person wants one.
Website chat
maisonfunerairelaurentides.ca
Livemaisonfunerairelaurentides.ca
Caller : How much is a simple cremation?
Agent : Our simple cremation package starts at $2,495. We go over the details in a meeting, with no obligation.
Caller : I'd like to talk about pre-planning my own arrangements.
Agent : Of course. I have Wednesday at 11 a.m. with one of our advisors. Would that work for you?
CalendarAppointment booked
MonTueWedThuFri9 AM10 AM11 AMPre-planning1 PM2 PM3 PM
Limits and compliance
For a first call, your agent transfers to a person first and acts only as a safety net if nobody answers. It makes no pre-planning commitments: those contracts are governed by Quebec's Act respecting prearranged funeral services and sepultures and are signed with an advisor. Information shared by families is protected under Quebec's Law 25.
Questions
Common questions: Funeral homes
Does the agent answer first calls?
It transfers them to the on-call director first and only steps in if nobody answers.
Can it give visitation hours?
Yes, based on the published obituaries you provide.
Does it make pre-planning commitments?
No. It shares base prices and books a meeting with an advisor.
Can it answer questions about flowers or donations?
Yes, using the information you give it: the funeral home address, delivery hours and the charities chosen by the family.
Ready to stop missing customers?
We'll show you the agent with your customers' real questions.