The first deep freeze
The first real cold snap of winter makes the phone ring nonstop. People with no heat won't wait for a callback: they call the next company.
Industry · HVAC
It's minus 25 outside. Your agent still picks up.
A furnace quits on a January night, or someone wants a heat pump quote on Sunday: Jazett, the AI receptionist for HVAC companies, answers your phone and website chat, alerts your on-call tech and fills your maintenance calendar.
Open 24/7On-call technicianYearly maintenanceQuotes
In short
How can an HVAC company handle breakdown calls overnight?
With Jazett, an AI receptionist for HVAC companies that answers the phone and website chat 24 hours a day, in English and French. The agent logs the breakdown, alerts your on-call technician, books maintenance visits and quotes from your price list. From $49.99 per month.
What costs you customers
The calls that slip away.
Fall heat pump requests
In the fall, heat pump inquiries come in evenings and weekends. A request that doesn't get an answer the same day cools off fast.
Tune-up replies that go nowhere
You send the yearly reminder, the customer replies, and nobody follows up. The skipped tune-up often turns into the February breakdown.
The agent at work
What it handles for you, day and night.
On the left, the conversation. On the right, what shows up in your portal.
After hours · January
The tech is alerted and the first slot is held.
The customer knows help is coming. Your technician has everything they need.
After-hours call
(418) 555-0163
Live(418) 555-0163
CallerMy heat pump is blowing cold air and it's minus 25.
AgentSorry, that's no fun. Do you have any backup heat, like baseboards or a wood stove?
CallerJust baseboards in the bedrooms.
AgentOkay. I'm alerting Kevin, our on-call tech, and holding the first slot tomorrow at 9 in case it doesn't start back up.
Urgent messageUrgent
Heat pump · 23:12
Caller(418) 555-0163
Backup heatBaseboards
AlertedKevin, on call
Website chat · Saturday
The quote request comes in pre-qualified.
House type, need, timeline: your estimator shows up prepared.
Website chat
climatisationpelletier.ca
Liveclimatisationpelletier.ca
Caller : How much for a wall-mounted heat pump in a bungalow?
Agent : For a bungalow, our installed wall-mounted units start at $3,900. We also offer a free in-home assessment.
Caller : Okay, I'd like to get it done before winter.
Agent : I can offer Tuesday at 10 or Thursday at 1 p.m. What name and number should I put down?
New leadHot
Annie L. · heat pump
HouseBungalow
WhenBefore winter
Score84
Text · maintenance reminder
The reminder turns into a booking.
The customer replies to the text and the agent puts the tune-up on the calendar.
Text message
(418) 555-0119
Live(418) 555-0119
CallerGot your message about my heat pump maintenance. What do you have?
AgentHi Robert! I have Monday at 1 p.m. or Friday at 10. Which works for you?
CallerFriday at 10.
AgentYou're booked. You'll get a reminder the day before.
CalendarAppointment booked
MonTueWedThuFri9 AM10 AMTune-up · Robert11 AM1 PM2 PM3 PM
Limits and compliance
Gas smell or carbon monoxide alarm: the agent always tells the caller to leave the building and call 911 first. For rebates, it only repeats the information you give it and never guarantees that a customer is eligible.
Questions
Common questions: HVAC
Does the agent know what to say if someone smells gas?
Yes: it tells them to get out and call 911 or the gas utility before anything else. Same instruction if a carbon monoxide detector goes off.
Can it talk about rebates?
Only using the information you provide, and it never guarantees that someone qualifies.
Can it handle seasonal maintenance?
Yes. It books, reschedules and confirms tune-ups by text, based on your available slots.
What happens when lots of people call during a cold snap?
The agent answers every call, notes the problem and any backup heat, then alerts your on-call tech according to your rules. Nobody gets a busy signal.
Ready to stop missing customers?
We'll show you the agent with your customers' real questions.