The phone lines jam at opening
Between 7 and 9 a.m., everyone calls at once. Patients hang up after ten minutes on hold and call back later, if they call back at all.
Industry · Medical clinics
The clinic phone starts ringing at 7 a.m. Your agent takes over.
Jazett is an AI receptionist for medical offices that answers your patients by phone and on your website: new patients, rescheduled or cancelled appointments, messages for the nurse. No medical advice, and 911 at the slightest doubt.
New patientsCancellationsSorted messagesNo medical advice
In short
Can a private medical clinic in Quebec use an AI receptionist?
Yes, for reception and appointments. Jazett is an AI receptionist for medical offices that answers your clinic's phone and website chat 24 hours a day, in English and French, books, moves and cancels appointments and takes messages, with no medical advice. Plans start from $49.99 per month.
What costs you customers
The calls that slip away.
Cancellations leave empty slots
A patient who can't reach the clinic just doesn't show up. The slot sits empty while others are waiting for an appointment.
Renewal requests tie up the desk
Every prescription renewal call takes a few minutes at the front desk. Over a full day, they slow down check-in for patients in the waiting room.
The agent at work
What it handles for you, day and night.
On the left, the conversation. On the right, what shows up in your portal.
Chat · Monday evening
A new patient registered in a few messages.
Registration questions are answered and the first visit is booked.
Website chat
cliniquedulac.ca
Livecliniquedulac.ca
Caller : Are you taking new patients? I just moved to Magog.
Agent : Yes, Dr. Tremblay is accepting new patients. The first visit lasts 30 minutes.
Caller : Great, when could I come in?
Agent : I have Wednesday at 11 a.m. I'll just need your name, date of birth and cell number.
CalendarAppointment booked
MonTueWedThuFri9 AM10 AM11 AMFirst visit · Léa1 PM2 PM3 PM
Call · 7 a.m.
The cancellation frees the slot for someone else.
The freed slot can go to another patient that same morning.
Call
Gilles B.
LiveGilles B.
CallerI need to cancel my Thursday 9 a.m. appointment with Dr. Tremblay.
AgentOf course. To confirm, what's your date of birth?
CallerMarch 3, 1958.
AgentThank you, it's cancelled. Would you like another date? I have Monday at 10 a.m.
CallerYes, Monday at 10.
CalendarAppointment moved
MonTueWedThuFri9 AMFollow-up · Gilles B.10 AMFollow-up · Gilles B.11 AM1 PM2 PM3 PM
Call · safety
Straight to 911, no triage.
No symptom assessment: the instruction is immediate and the call is flagged.
Call
(819) 555-0108
Live(819) 555-0108
CallerI've had chest pain for a while now, I wanted to book an appointment.
AgentPlease hang up and call 911 right now. I can't assess that symptom.
CallerOkay, I'm calling.
AgentI'm flagging your call for the clinic team.
Urgent message911
Redirected to 911
Caller(819) 555-0108
AppointmentNone
NotifiedHead nurse
Text · renewal
The message goes straight to the nurse.
The message is tagged "Renewal" and the patient knows the usual turnaround.
Text message
(819) 555-0124
Live(819) 555-0124
CallerI need a prescription renewal.
AgentI'll pass it on to the nurse. Which medication, and which pharmacy?
CallerMy blood pressure medication, at the pharmacy on Main Street.
AgentNoted. The clinic's usual turnaround is 72 hours.
Info sent
Message for the nurse
TypeRenewal
PatientHélène C.
Turnaround given72 hours
Limits and compliance
The agent never gives medical advice and does no triage: it tells callers to dial 911 or Info-Santé 811 and transfers to the clinic team. It never shares test results. Health information is protected: only what is strictly necessary is noted, under Quebec's Law 25, and call recording stays off by default.
Questions
Common questions: Medical clinics
Does the agent give medical advice?
Never. It does no triage and tells callers to dial 911 or Info-Santé 811, following your clinic's rules.
Can it handle cancellations?
Yes. It confirms the patient's identity, cancels, offers another date and frees the slot in your calendar.
What happens to health information?
It records the bare minimum. Call recording is off by default, in line with Quebec's Law 25.
Can it share test results?
No. It takes a message for the care team, who call the patient back themselves.
Ready to stop missing customers?
We'll show you the agent with your customers' real questions.